Terms & Conditions
RETURN POLICY
QUALITY ASSURANCE COMMITMENT
At BrandIshq, we take pride in the quality of our printed products. Each order undergoes rigorous quality checks before shipment. However, if you're not completely satisfied with your order, we're here to help.
ELIGIBILITY FOR RETURNS
Valid Reasons for Return:
- Defective Printing: Significant printing defects including streaks, smudges, or misprints
- Physical Damage: Products damaged during transit (must be reported within 48 hours of delivery)
- Incorrect Product: Items different from what was ordered and approved
- Color Issues: Significant color variation exceeding our 90% accuracy guarantee (only applicable if a hard proof was ordered)
Non-Eligible Returns:
- Color variations due to RGB to CMYK conversion
- Issues from low-resolution images provided by the client
- Errors in artwork approved by the client
- Pixelation or blurriness from client-supplied files
- Normal variations within the industry standard of +/- 10% on quantities
- Orders approved via soft proof (color accuracy not guaranteed)
RETURN TIMEFRAME
- Domestic Orders (India): Returns must be requested within 7 days of delivery
- International Orders: Returns must be requested within 14 days of delivery
- All products must be unused and in original packaging
RETURN PROCESS
Step 1: Submit Return Request
Contact our customer support team at support@brandishq.com with:
- Order number
- Photographs clearly showing the defect/issue
- Description of the problem
Step 2: Review & Approval
Our quality team will review your request within 2 business days and provide:
- Return authorization (if approved)
- Return shipping instructions
- RMA (Return Merchandise Authorization) number
Step 3: Ship the Product
- Pack items securely in original packaging
- Write RMA number clearly on the package
- Ship to provided return address
- Important: Do not return items without prior authorization
REFUND OPTIONS
| Option | Description | Timeframe |
|---|---|---|
| Full Refund | 100% money back for verified defects | 5-7 business days |
| Store Credit | 110% credit for future orders | 2-3 business days |
| Replacement | Reprint of defective items at no cost | Based on production schedule |
SHIPPING COSTS FOR RETURNS
| Scenario | Who Pays Return Shipping |
|---|---|
| Defective product (our fault) | BrandIshq (reimbursed after inspection) |
| Damaged in transit | Carrier claim initiated, BrandIshq assists |
| Client error (wrong file, design mistake) | Client responsibility |
| Change of mind | Client responsibility (restocking fee applies) |
Restocking Fee: 20% for non-defective returns initiated by client
CANCELLATION POLICY
| Stage | Cancellation Eligibility |
|---|---|
| Before proof generation | Full refund |
| After proof sent but not approved | 50% refund |
| After proof approval | No cancellation possible |
| After production begins | No cancellation possible |
DAMAGED IN TRANSIT
If your order arrives damaged:
- Document: Take clear photos of the damaged package and products
- Report: Contact us within 48 hours of delivery
- Claim: We'll file a claim with the carrier on your behalf
- Resolution: Replacement or refund will be processed after claim approval
CONTACT US
For return-related inquiries:
- Email: returns@brandishq.com
- Phone: +91 98765 43210
- Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)
Policy Last Updated: February 2026
Brandishq — Terms of Service